success

There was an article by David Baker that caught my attention. David is a long-time consultant for the web agency marketplace who offers blunt, but sage advice that comes from maintaining a strong pulse on what is happening in our industry.Essentially, he challenged Principals to think about what success really looks like at your agency.

Customer service is big for me. When a company provides a truly stellar customer experience, I will most likely repeat business with them even if there was an issue that needed improvement. For example, I ordered my wife flowers for her birthday. The company delivered flowers that died two days later. Though I was frustrated, their customer service team was so outstanding that I will order from them again.

There are many metrics for measuring a Drupal project's success. Matching budget estimates, minimizing scope creep, and hitting a launch date are vital goals for any project. However, the key factor for success is good communication throughout the project.